London City Airport
Role: Strategic advisor and provider of Smart Airport technology platform (with Living PlanIT)
Status: Fully operating airport
Uses: Retail; F&B (non-aeronautical revenues)
Milligan spent four years as a strategic advisor to London City Airport, responsible for managing and driving non-aeronautical revenues. Commercial activity included managing over a dozen tender processes spanning food and beverage, specialist retailers, transition of duty-free operators, currency exchange and CTN agreements.
As part of the role, Milligan developed the brand partnership programme to enhance the passenger journey whilst driving additional revenue streams. This programme led to the successful launch of the “Bloomberg Hub” at London City Airport, the biggest single marketing initiative ever implemented by Bloomberg.
In 2014, Milligan and Living PlanIT led an innovative pilot project funded by the Technology Strategy board to develop the world’s first “smart airport experience” at London City Airport, enhancing customer experience, airport operations, communications and security by deploying Living PlanIT’s Urban Operating System™.