Role: Strategic advisors and leasing consultants
Status: Fully operating
Uses: Retail and F&B
In 2005, Milligan was appointed partner to the Manchester Airport Group to work with their in‐house team to manage and drive non‐aeronautical revenues at Manchester Airport. At the time, 20 million passengers flew in and out of Manchester Airport’s three terminals.
Following considerable research into the needs and mindsets of the customer we recognised that for shops and restaurants in airports to work successfully, passengers must be in a relaxed state of mind, feeling as though they have enough leisure time. The team went on to carry out a £50 million redevelopment of Terminal 1 taking customers straight through check‐in, an updated and improved security area into a new welcoming, innovative and comfortable airside space, which was completed in July 2009.
The £14 million Terminal 2 enhancement works completed in Summer 2009 and included the new Biza as well as Brodericks Love Coffee, a brand new, locally run concept, WHS Books, Dixons, a large new food and bar area with Burger King as well as Soho Coffee and the Real Food Company.
The retail and catering offer were specifically selected in response to passenger feedback and included a department store called Attitude selling brands including Hugo Boss, Escada, Hilfiger, Kenneth Cole, Burberry and Bally. Other new stores included Kurt Geiger, Mango, Fat Face and Monsoon which joined the existing Accessorize, Dixons, Starbucks, Body Shop, Tie Rack and WHS Books.