We are delighted to welcome the Summit at PEAK to the adjoining site at the Gateway at PEAK Resort with Robert Swan as its brand ambassador #PeakDistrict #NationalParks #SustainableTourism https://www.milliganltd.com/site-owner-for-neighbouring-attraction-to-the-gateway-at-peak-announces-new-name-and-explorer-robert-swan-as-its-brand-ambassador/

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Milligan News

Oct 18, 2020

Milligan appoints new Development Manager, Emma Powell

Milligan has officially appointed Development Manager, Emma Powell to join the team as of 19th October. Emma joins Milligan from U&I where she was part of the regeneration team working on projects such as Faraday Works in Greenwich, Circus Street...

Read Article
Oct 15, 2020

Neighbouring attraction to the Gateway at PEAK announces new name and explorer Robert Swan as its brand ambassador.

Milligan is delighted to welcome the Summit at PEAK to the adjoining site at the Gateway at PEAK Resort. The indoor activity centre has also announced Robert Swan, the explorer and environmentalist as its brand ambassador and works are already...

Read Article
Sep 28, 2020

Watch our new film: Inspiring places with heart

Today we launched our new film: Inspiring places with heart. Here's a word from the CEO... "The purpose of our towns and cities was evolving before the pandemic and Milligan was responding to these changes. This year’s events however have...

Read Article
Sep 14, 2020

In conversation with Alan Fogarty, Partner at Cundall: The vision for sustainable tourism at the Gateway at PEAK.

As part of the Gateway at PEAK development team, we’ve appointed Cundall, sustainability engineers, to work alongside our Head of Development. We speak to partner Alan Fogarty about why this is such a standout project. “One of the Gateway’s sustainable...

Read Article
Aug 28, 2020

In conversation with Brendan Moffett, Director of the Centre for Contemporary Hospitality and Tourism at the University of Derby: Our partnership with the Gateway at PEAK.

We recently announced that we would be partnering with the University of Derby, amongst other strategic partners, on our Gateway project in the Peak District. We talk to Brendan Moffett, where he explains more about how the project will deliver...

Read Article
Aug 18, 2020

In conversation with Melanie Taylor: Our vision for the Gateway at PEAK

Last month we announced a joint venture with Birchall Properties and a partnership with the Peak District National Park Authority, The University of Derby and Chesterfield Borough Council, to create a national park gateway to the Peak District. Milligan is...

Read Article
Aug 04, 2020

Milligan in the news

Last week we announced our latest development, the Gateway at Peak. The Gateway at Peak will be the country's first national park gateway, to its first national park, The Peak District. Working with a number of regional stakeholders and Birchall...

Read Article
Jul 23, 2020

Milligan announces joint venture to develop Peak District National Park gateway

Milligan has today announced it is forming a joint venture to develop the UK’s first fully serviced national park gateway as part of the 300-acre PEAK Resort development, consented on the eastern boundary of the Peak District National Park. The...

Read Article
Jun 28, 2020

Milligan is appointed for town centre regeneration in Ashford

Ashford Borough Council has appointed Milligan as developer to deliver the ambitious Vicarage Lane town centre redevelopment project. The new team also includes MICA (architect) and AECOM (project manager). The scheme, which includes the former Mecca bingo hall in the...

Read Article
Jun 25, 2020

In conversation with Hanegraaf and Lea: Getting on with what’s next

Paul Hanegraaf, Milligan's Creative Navigator and Malcolm Lea, Head of Development discuss how the industry is evolving and how the 'talk' needs to shift. Reporting, stories and speculation on the new normal have been overwhelming. What is your take on...

Read Article
Jun 17, 2020

Stuart Harris cites ‘people, planet and profitability’ as the key to developing sustainable mixed-use assets

Milligan’s COO, Stuart Harris joined the Built Environment Network for a live webinar a few weeks ago to discuss mixed-use developments, some of the expected impacts of Covid-19 on their future development and the Milligan approach. Having worked on and...

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Jun 04, 2020
Zubiarte reopening

Zubiarte, Bilbao reopens with encouraging footfall and consumer confidence

Spain has tracked about two weeks ahead of the UK when it comes to the Coronavirus and its impact on retail and real estate is no exception. Back in April we reported on the early impact of the widescale closures,...

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May 15, 2020

Milligan joins forces with former L&G Homes CEO

Milligan has today announced that it is joining forces with James Lidgate, the former CEO of Legal and General Homes. James, through his consultancy business Wraxhall, will work with Milligan helping to deliver its strategic business development plans. In his...

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May 08, 2020

Pandemic Transformations: Photo Competition

Milligan has today launched a photo competition asking budding photographers in its network to get creative and submit images from their corner of lockdown, visually narrating where trade, commerce and the entrepreneurial spirit is alive and well. Covid-19 has changed...

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May 01, 2020

Milligan Life Under Lockdown: Rachel Guthrie

EA Rachel Guthrie is next up in our life under lockdown series. What's your working from home set up? My husband has taken over the office (a closed door means “enter at your peril”) so I have been relegated to...

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May 01, 2020

Knowledge Hub: Pandemic Transformations

The pandemic affects our psyches three ways: It influences how we think, how we relate to others and what we value. A challenge of the Covid-19 crisis for businesses such as ourselves, currently trying to plan and make sense of...

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Apr 30, 2020

Milligan Life Under Lockdown: Xavi Alemany

Xavi Alemany, Director of Asset Management for Milligan Spain tells us what working life is like under lockdown in Barcelona. What’s your working from home set up? Always working from our bedroom, with my wife. I had to borrow a...

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Apr 29, 2020

Milligan Life Under Lockdown: Paul Hanegraaf

At the weekends, Paul and his family have been spending their time cutting patterns and sewing in a surgical gown production line, making PPE for a local NHS trust. But during the week, his working set up looks a lot...

Read Article

Milligan appoints new Development Manager, Emma Powell

Oct 18, 2020
Oct 18, 2020
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Milligan has officially appointed Development Manager, Emma Powell to join the team as of 19th October. Emma joins Milligan from U&I where she was part of the regeneration team working on projects such as Faraday Works in Greenwich, Circus Street in Brighton and Cambridge North Fringe East, Cambridge. Prior to U&I, Emma completed her MRICS qualification at Knight Frank where she specialised in the residential sector.

Milligan COO, Stuart Harris said: “We’re thrilled to welcome Emma onboard as she brings with her a diverse set of skills which complement many of the projects we’ve taken on at Milligan over the past 12 months. With such a challenging year for so many, we’re very pleased to be able to be recruiting and strengthening our development team, specifically for work we’re taking on in the residential sector.”

Emma Powell added: “I’m joining Milligan at an exciting time. Whilst 2020 has had its challenges, the team at Milligan are really focussed on the opportunities, thinking differently and staying agile – it looks like I’m going to hit the ground running!”

Neighbouring attraction to the Gateway at PEAK announces new name and explorer Robert Swan as its brand ambassador.

Oct 15, 2020
Oct 15, 2020
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Milligan is delighted to welcome the Summit at PEAK to the adjoining site at the Gateway at PEAK Resort. The indoor activity centre has also announced Robert Swan, the explorer and environmentalist as its brand ambassador and works are already underway. The centre will offer visitors caving experiences, ziplining and climbing walls, complimenting the Gateway’s service and tourism offer as part of the PEAK Resort masterplan.

Robert Swan is recognised internationally as one of the world’s greatest adventurers – he is the first person in history to walk to both the North and South poles.

Robert’s appointment brings a deeper authenticity to the Summit and PEAK Resort in general, broadening the market appeal of the traditional adventure centre to families and schools as well as provide training spaces for fellow adventurers and the services. During Robert’s expeditions, he witnessed the impact of environmental change on the planet. These experiences were the catalyst for Robert to inspire others – leading eye-opening Antarctic expeditions for business leaders and politicians from around the world and educating and engaging young people.

“The greatest threat to our planet is the belief that someone else will save it” Robert Swan OBE 2012

Through his ambassadorship of the Summit at PEAK Robert seeks to empower and enable people from all walks of life to participate in sustainability through their leisure activities and adventures.

Watch our new film: Inspiring places with heart

Sep 28, 2020
Sep 28, 2020
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Today we launched our new film: Inspiring places with heart.

Here’s a word from the CEO…

“The purpose of our towns and cities was evolving before the pandemic and Milligan was responding to these changes. This year’s events however have been more of a revolution, certainly much more than anyone could have foreseen and we like others have been taking time to consider our response. There is now an urgent need for some fresh thinking and leadership in the repurposing of failing shopping centres and high streets. At Milligan, we see these massive challenges as remarkable opportunities and we are determined to play our part in transforming places so that they better meet the needs of people to live well and prosper.

So to that end, I am pleased to share with you our new video that gives an insight into our experience and ambition.”

John Milligan, CEO – September 2020

In conversation with Alan Fogarty, Partner at Cundall: The vision for sustainable tourism at the Gateway at PEAK.

Sep 14, 2020
Sep 14, 2020
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The Gateway will focus on delivering something that is genuinely sustainable at its heart – a building that truly performs.

Alan Fogarty, Partner at Cundall

As part of the Gateway at PEAK development team, we’ve appointed Cundall, sustainability engineers, to work alongside our Head of Development. We speak to partner Alan Fogarty about why this is such a standout project.

“One of the Gateway’s sustainable goals will be to operate with complete transparency on a number of pre-defined, industry standard metrics, sharing these with stakeholders and visitors.  Any offsetting of energy will be minimised and if unavoidable will be done on site or locally.

“This is a fantastic opportunity to create an ultra-sustainable building at a time when the industry is crying out for practical examples of what Net Zero Carbon Buildings should look like, and we are very excited to be a part of it.

“Working with Milligan has already been a unique experience. We’ve been brought into the Gateway at PEAK project at a critical stage, helping to shape the ‘statement of needs’ and project aspirations. Normally, we respond to a brief, arriving once it’s been written, we don’t help write it! But by participating in the briefing process in this way, we are ensuring to properly factor in each element of sustainability, allowing for the time and resources needed, rather than just paying lip service to it retrospectively.

“The challenge when working on a purely commercial building is that the real focus is always flexibility, the focus of a school, for example is functionality. The Gateway will focus on delivering something that is genuinely sustainable at its heart – a building that truly performs. And genuine performance is not just about compliance and building regulations. The Gateway’s natural location in the Peak District means we can welcome all the biophilic opportunities and integrate them into the visitor experience.

“At this stage of the project we’re not only thinking about energy consumption and transportation, but embrace energy, water conservation and health and well-being too. We’re also considering how the building might need to adapt to climate change and perhaps warmer summers in the future and how it creates real social value for the community it serves and the people that work there.

“Crucially, performance is all about setting transparent targets that are visible to everyone who is connected with the Gateway at PEAK. This is something Cundall is very experienced in doing and where we can add a lot of value on a long-term basis.

“It’s also important to us that sustainability addresses the local need. Where it makes sense, we will be utilising local supply chains, buying into the local economy and helping local businesses. We’ll also be getting our contractors to think about apprenticeships for long term career opportunities for young people rather than just work-experience.

“This project will be one of the first Net Zero Carbon Buildings in the UK, as defined by the UK Green Building Council, and its green credentials will include low-emission building materials and sustainable design principles in order to maximise carbon reduction. It will also promote health and well-being activities like walking, cycling and alternative modes of transport that will have a positive impact on local air quality and make it a shining example of sustainable development.”

To learn more about the project please visit www.thegatewayatpeak.com or contact Melanie@milliganltd.com

In conversation with Brendan Moffett, Director of the Centre for Contemporary Hospitality and Tourism at the University of Derby: Our partnership with the Gateway at PEAK.

Aug 28, 2020
Aug 28, 2020
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Research will help us to understand the seismic shifts we are seeing in consumer values, behaviours, and expectations when it comes to sustainability and responsible tourism. Great service, unique experiences and personalisation are now core to these expectations…

Brendan Moffett, The University of Derby

We recently announced that we would be partnering with the University of Derby, amongst other strategic partners, on our Gateway project in the Peak District. We talk to Brendan Moffett, where he explains more about how the project will deliver a wide range of research, innovation and applied learning opportunities.

“As the Hospitality and Tourism sectors go through a period of post Covid-19 reinvention, there will be a need to embrace new business models with sustainability and technological innovation embedded. The University is positioning itself to be future focussed and at the forefront of innovation and problem solving to help the sector to recover and build resilience for the future.

“The University of Derby already has a strong reputation in the delivery of hospitality and tourism education and from this September our new intake of students will be housed within the business school to enable us to support the industry and develop the next generation of leaders.

“Partnering with Milligan and Birchall Properties on the Gateway at PEAK presents a once in a generation opportunity to create an exemplar of sustainable tourism at a time when consumers and visitors are becoming more aware of the impact of their actions.

“We’ve seen an upsurge in staycations and domestic tourism from a wide demographic and we need to develop best practice models for how this will be managed to protect the natural environment. The University is keen to support a Sustainable Tourism Development approach where the Peak District and Derbyshire can retain the economic and social advantages of tourism whilst reducing or mitigating any negative impacts on the natural, cultural or social environment.

“We believe this project is at the heart of national policy on Tourism. In 2019 the Government announced a Tourism Sector Deal with the aspiration to improve connectivity, accommodation and grow off-peak visits through the creation of ‘tourism action zones,’ so we believe this project is the perfect test bed for such a strategy.

“For our students, this will be a live project, adding value to their courses and the project itself will have access to the latest thinking and research via the University’s research specialisms in ‘business improvement’ and ‘sustainable development’.

“Research will help us to understand the seismic shifts we are seeing in consumer values, behaviours, and expectations when it comes to sustainability and responsible tourism. Great service, unique experiences and personalisation are now core to these expectations, but add to that the new challenges for increased hygiene and safety, and it is clear we need to operate very differently and evolve current operating models.

“Tomorrow’s visitor will increasingly make decisions about where and how they travel and what they buy and consume based on the environmental and community impact, leading to a preference for locally sourced products and authentic experiences. The Gateway at PEAK project is a hugely exciting opportunity to completely re-imagine what such an offer should look like and will be at the heart of a world class visitor economy for the region.”

In conversation with Melanie Taylor: Our vision for the Gateway at PEAK

Aug 18, 2020
Aug 18, 2020
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This is not about a retail mall or even shop fronts, it’s about an immersive experience for the customer, punctuated by likeminded brands adding value to the customer journey and enhancing their trip into this most beloved national park.

Melanie Taylor, Head of Retail and Relations

Last month we announced a joint venture with Birchall Properties and a partnership with the Peak District National Park Authority, The University of Derby and Chesterfield Borough Council, to create a national park gateway to the Peak District.

Milligan is now actively engaged in discussions with a variety of brands and businesses, conducting research to ascertain appetite and willingness to participate, stakeholder and customer mapping and assessing sustainability matters as we begin to shape what the Gateway at PEAK will be.

Melanie Taylor, Head of Retail and Relations, explains where we are at.

What is the vision for the Gateway at PEAK?

We want to create a ‘green hub’ for like-minded brands, service providers, experiences and learning, amenities and the base camp for exploration of the UK’s first national park. Our vision is for the Gateway to become a world-class exemplar of a sustainable tourism project. We see the Gateway as providing the perfect opportunity for learning about nature and climate change as well as enjoying the National Park. We also respect and acknowledge the local contribution so throughout the project will treat the residents of the park as partners, valuing the importance of community.

What’s the next development milestone?

The next big milestone is developing the statement of needs for the building itself, how it will operate and perform, at which point we’ll be in a position to brief a wider team, including contractors and architects.

Who are you looking to talk to during this exploratory phase?

As you can imagine, a project like this, with such local significance and national status has many stakeholders and is attracting interest from all disciplines – from local to national brands to environmental campaigning groups. We need to consult as many as possible along the way, but to get things up and running we clearly need to drive the commercial agenda, so we’re talking to operators in the F&B sector, outdoor clothing and apparel brands, motor and electric vehicles, hotels and local retail and artisan products. We’re also exploring the landscape for commercial partnerships with technology companies, telecom, energy and those with ambitious goals for sustainability.

What has the interest been like so far?

I’ve been amazed at how many brands and companies buy into and understand the vision and are looking at the opportunity to do something really unique. This is not about a retail mall or even shop fronts, it’s about an immersive experience for the customer, punctuated by likeminded brands adding value to the customer journey and enhancing their trip into this most beloved national park. Everyone I have spoken to so far is thinking that way. We’re doing this at a time when (pandemics aside) the importance of our environment is not only growing, but critical to our future. A sustainable project, designed to protect a significant area of the UK’s environment in mind, is a project everyone can get on board with!

Will there be anything unique or ground-breaking about the Gateway at PEAK?

We shall see. But the vision is that this will be one of the first examples of a Net Carbon Zero building in the UK. I’m excited about what this project means for sustainability, customer experience and the future of retail.

To find out more about the Gateway at PEAK or to get involved, visit www.thegatewayatpeak.com or contact melanie@milliganltd.com

Milligan in the news

Aug 04, 2020
Aug 04, 2020
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Last week we announced our latest development, the Gateway at Peak. The Gateway at Peak will be the country’s first national park gateway, to its first national park, The Peak District. Working with a number of regional stakeholders and Birchall Properties, it is set to become an exemplar for sustainable tourism in the UK. Read more on the story here. We are currently engaged in a marketing and research phase, talking to local and national brands, exploring partnership and commercial opportunities.

If you would like to find out more, please visit www.thegatewayatpeak.com or contact Melanie Taylor.

After The Estates Gazette broke the announcement, the story was covered by a number of other titles. Here’s a round up of the trade, national and local coverage the story received.

Trade

 

Estates Gazette:

https://www.egi.co.uk/news/birchall-teams-up-with-milligan-to-develop-peak-district-gateway/

https://www.egi.co.uk/news/sustainability-matters-protecting-our-greatest-assets/

Property Week:

https://www.propertyweek.com/news/milligan-teams-with-birchall-to-develop-peak-district-gateway/5109214.article

Insider Media:

https://www.insidermedia.com/news/midlands/joint-venture-established-to-create-national-park-gateway

Business Live:

https://www.business-live.co.uk/economic-development/joint-venture-develop-uks-first-18654774

Local

 

Peak FM:

 

Destination Chesterfield:

Joint venture formed to develop the Gateway at PEAK Resort

East Midlands Business Link:

JV formed to develop the Gateway at 300-acre PEAK Resort

Derby Telegraph:

https://www.derbytelegraph.co.uk/whats-on/whats-on-news/stunning-peak-resort-derbyshire-moves-4355939

Derbyshire Times:

https://www.derbyshiretimes.co.uk/business/consumer/whats-latest-peak-development-near-chesterfield-2925995

National

 

The Sun:

https://www.thesun.co.uk/travel/12212443/peak-district-new-resort-hotels-activities/

Milligan announces joint venture to develop Peak District National Park gateway

Jul 23, 2020
Jul 23, 2020
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Our vision is to create a sustainable hub for like-minded businesses and a basecamp for the exploration of the UK’s first national park. This will be a world-class example of a sustainable tourism project.

Melanie Taylor, Head of Retail and Relations

Milligan has today announced it is forming a joint venture to develop the UK’s first fully serviced national park gateway as part of the 300-acre PEAK Resort development, consented on the eastern boundary of the Peak District National Park.

The Peak District is the UK’s original national park, covering 555 square miles and attracting over 13 million tourism visits each year. More than 25 million people live within 50 miles of its boundaries and currently 61% of visits are from the ‘east side’ of the park.

With the changes in attitude and movement brought about by the impact of Coronavirus and the increasing cost and environmental impact of international travel, demand for national parks is predicted to rise exponentially over the coming years. Whilst new visitors are encouraged to enjoy the countryside and learn about its heritage, their impact must be balanced with more sustainable ways to visit. As 85% of visitors currently arrive by car, a gateway facility providing accommodation, parking and services for onward travel into the park by foot, bike or in public electric vehicles through park-and-ride, will help mitigate their environmental impact and help to reduce traffic congestion.

 

Cundall, sustainability partner for the project, sees this as a unique opportunity to create an ultra-sustainable building at a time when the industry is crying out for practical examples of what Net Zero Carbon Buildings should look like. One of the Gateway at PEAK’s sustainable goals will be to operate with complete transparency on a number of pre-defined, industry standard metrics, sharing these with stakeholders and visitors as well as offsetting energy on a long-term basis, once the Gateway is complete and fully operating.

The Peak District National Park Authority and Chesterfield Borough Council have recognised both the challenges and the opportunities generated by sustainable tourism and have partnered with PEAK Resort landowner Birchall Properties and Milligan to explore and refine the development. The University of Derby, one of the UK’s leading hospitality and tourism institutions will also be a central part of the team, bringing leading thinkers and applied learning students.

Melanie Taylor, head of retail and relations at Milligan, said; “Our vision is to create a sustainable hub for like-minded businesses and a basecamp for the exploration of the Peak District. This will be a world-class example of a sustainable tourism project.

“A gateway could provide information for visitors to book single or multi-day itineraries, explore the area using more sustainable, less polluting modes of transport and buy or hire outdoor activity equipment to try out new activities. The information available about the wider Park’s attractions will help spread the economic benefit of millions of visitors beyond the area’s traditional ‘honey spots’.”

Image credit: Birchall Properties

 

Sarah Fowler, chief executive of the Peak District National Park added; “As we approach our 70th year as the UK’s first national park, supporting sustainable gateways and opportunities for visitors to experience what we have to offer in a responsible way is vital to our future. It also resonates with our aim for everyone to be ‘PeakDistrictProud’ in their approach to spending time with us. The Covid-19 pandemic has brought into sharp focus the role that national parks and our outdoor spaces can play in our recovery and long-term wellbeing. It feels both timely and exciting to be working collaboratively with Milligan and Birchall Properties to create the first Peak District National Park gateway as part of the PEAK Resort. The Peak District’s unique position in the heart of the country already makes us accessible to millions and our involvement in the Gateway at PEAK will help unlock our wildlife, cultural heritage and natural beauty to others, befitting a pioneering approach to sustainable tourism.”

Over the next two months, the partnership led by Milligan will be undertaking a major marketing and research phase discussing the opportunity with companies both large and small, local and national that might be interested in participating. They will be looking to create partnerships with brands that align with the Gateway’s values and vision, to integrate products, experiences and expertise into the delivery of a world-class visitor experience.

Once this phase is completed in September, a detailed building specification will be finalised, and it is intended that construction will start in 2021.

To find out more about how your brand or business can get involved in the Gateway at PEAK, contact Melanie Taylor.

PEAK Resort has planning permission for up to 2,000 hotel rooms and 250 lodges as well as a whole range of leisure, education and entertainment facilities. Phase One of construction, the all-weather, all-year, all-ages Adrenalin World (working title) is already underway and will open in Spring 2021.

Milligan is appointed for town centre regeneration in Ashford

Jun 28, 2020
Jun 28, 2020
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This is an exciting regeneration project and we are delighted to be working with Ashford Borough Council, which is a forward-looking and proactive local authority. We look to develop places where people are inspired to live, work, and play and that provide lasting value for their communities.

Stuart Harris, Milligan COO

Ashford Borough Council has appointed Milligan as developer to deliver the ambitious Vicarage Lane town centre redevelopment project. The new team also includes MICA (architect) and AECOM (project manager).

The scheme, which includes the former Mecca bingo hall in the Lower High Street, is a proposed mixed use development, aiming to deliver quality homes, cultural and performance space, food and drink outlets and workspace to complement the market town’s history and heritage.

The council’s proposals include the part demolition of the rear of the former bingo hall to reveal an uninterrupted view to the iconic Grade I listed St Mary’s Church, while retaining the high street frontage of the building to create a multi-use indoor event space.

Explaining why they had chosen to bring in Milligan, Cllr Paul Clokie, Ashford Borough Council’s portfolio holder for corporate property, said it had been looking for “a stand-out performer who was passionate about using the Vicarage Lane scheme as a catalyst for town centre regeneration”.

He added: “We believe this scheme will help rejuvenate Ashford, enhance our cultural offer, create significant employment opportunities and help attract inward investment for the benefit of local communities.

“High Streets were facing challenging times even before the Coronavirus pandemic sent our town centres into lockdown.

“As we emerge from lockdown there is an even more compelling need for our High Streets to reinvent themselves and what they offer. The council is committed to revitalising Ashford’s town centre and I’m confident that this specialist team will help us take this exciting scheme forward.”

Developer Milligan has a rich pedigree of developing mixed-use projects with inspiring retail and leisure at their heart. It has developed, asset-managed or partnered on properties valued at more than £5bn and has developed over 3m sq ft in London, Liverpool, Manchester, Birmingham, Barcelona, and Bilbao as well as operating the retail and leisure at Camden Lock Market. The Milligan approach is to drive value to all stakeholders by creating places where communities and businesses can thrive.

Stuart Harris, Chief Operating Officer at Milligan, said: “This is an exciting regeneration project and we are delighted to be working with Ashford Borough Council, which is a forward-looking and proactive local authority. We look to develop places where people are inspired to live, work, and play and that provide lasting value for their communities. We have a long-standing relationship with Ashford as some of our team were involved in the development and leasing of the Designer Outlet 20 years ago. Through more recent work we’ve developed good regional knowledge of independent and emerging start-up artisanal companies, who we would love to see come to Ashford alongside some of the great independents already trading in the town.”

To read more about this exciting town centre regeneration, please visit our project page.

In conversation with Hanegraaf and Lea: Getting on with what’s next

Jun 25, 2020
Jun 25, 2020
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Paul Hanegraaf, Milligan’s Creative Navigator and Malcolm Lea, Head of Development discuss how the industry is evolving and how the ‘talk’ needs to shift.

Reporting, stories and speculation on the new normal have been overwhelming. What is your take on what’s going to happen next?

M: It is all becoming a bit tiresome and we need to start seeing less predictions and more ideas. It is blindingly obvious that no shopping = no income = no rent = no new developments for the ‘traditional’ retail/leisure thinking. The real news would be if developers were not pausing new schemes for a rethink, but implementing new ways to deliver the same experience, with safety in mind.

P: True, but there are some key themes behind all the stories, which are what we need to take note of. Mothballed developments essentially point to risk. The next couple of years will be challenged with how to manage and balance risk… risk as consumers, risks as retailers, risks as restaurateurs, risks as developers and risks for money. It might suggest that reducing risk on as many fronts as possible can migrate us closer to success.

Many have talked about Covid as a catalyst or accelerator for trends that were already playing out. Is the industry agile enough to do something different now?

P: Who knows where this goes in next three years, but today we also have to work with our responsibilities towards sustainability, at the fore. The reuse of existing buildings is amongst the most sustainable practice our industry could entertain. This will also give us the ability/agility to listen, question, discover and then deliver at a pace with the times.

Business friction is another aspect to watch closely. The old business models come up against barrier after barrier. When that happens, it is often a space for the very fast paced transformation of new ideas, new formats and new solutions – the outliers become central.

M: The impacts we see playing out as a result of Covid, are trends we discussed back in 2015. Everything changes and moves on for a reason which will affect people’s behaviour. Terrorism changed airport security and was initially seen as a pain by most, but people still want to travel, for the enrichment and experience of it, so we got on with it. Similarly, people will still want to go out, meet people, have a drink and a meal in a nice place (and not just in a glass box for two) and go shopping. As we keep saying – it is all about the experience and how people choose to spend their time.

So where are we going to end up?

M: We will of course be more health aware and this will affect premises and people but some of these measures are long overdue. Remember how many pastries were displayed on counters without sneeze screens before Covid? And it will come back to the experience that people want and finding a safe way to create that for them. People will accept restrictions of all sorts for health reasons, but they will not accept a lower value experience.

P: There will be new retail solutions, there will be new operating strategies and there will be management challenges. There will be a convergence of values and the necessity for new collaborative operating entities… a big shift for those just used to collecting rent.

Visit our teams page to read more about Paul and Malcolm or to get in touch with them.

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